Exposing the Truth: Common Myths About Cleaning Companies

When it comes to hiring a cleaning service, misconceptions are everywhere. Many facility managers and business owners believe things about janitorial companies that simply aren’t true—and these misunderstandings can lead to disappointing results. To help you make confident, informed decisions, let’s break down and debunk four of the most common myths about cleaning companies.

Myth #1: Larger Cleaning Companies Are Always the Best Choice

There’s a popular assumption that bigger cleaning companies automatically provide better service. While smaller companies might not have the manpower to handle large buildings, size alone doesn’t determine quality. In fact, very large companies sometimes lose their personal touch as they expand, focusing more on volume than customer care. The best cleaning company for your facility is one that’s appropriately sized for your needs—large enough to handle the work but still small enough to offer individualized attention and consistency.

Myth #2: All Cleaning Companies Are the Same

It’s easy to assume that all cleaning companies are identical—after all, they all promise to keep your space clean. But this couldn’t be further from the truth. Every company differs in important ways: how they recruit and train employees, how they maintain quality standards, and how responsive they are to customer feedback. Two companies offering the same service on paper can deliver completely different results. The best janitorial companies invest in training, supervision, and communication to ensure every client receives consistent, high-quality results.

Myth #3: Cleaning Is Simple—Anyone Can Do It

This is one of the most common misconceptions about cleaning. While most people clean their homes, commercial cleaning is far more complex. Professional cleaners must know how to handle specialized equipment, use chemicals safely, and clean efficiently without disrupting daily operations. Beyond that, maintaining large facilities requires organization, planning, and leadership. The true value of a janitorial company isn’t just that they clean—it’s that they manage teams, develop systems, and deliver reliable, long-term results.

Myth #4: The Cheapest Option Offers the Best Value

Many people believe that choosing the lowest price automatically means getting the best deal, but this approach often backfires. While it’s natural to consider cost, the cheapest proposal can be a red flag. A very low bid may mean that a company cuts corners—by hiring underpaid or untrained workers, skipping proper supplies, or rushing through tasks. Over time, poor cleaning can actually cost your business more. Instead of basing your decision solely on price, look for value: consistent service, professionalism, and a company you can trust.

The Bottom Line

Believing these myths can set you up for frustration with your cleaning provider. The truth is, quality and reliability depend on more than company size or price. When choosing a janitorial partner, look for experience, accountability, and a proven commitment to excellence. By doing so, you’ll find a cleaning company that not only meets your expectations but helps your facility run smoothly and look its best year-round.